Home » Visible confirms customer reports of hacking and fraud attempts

Visible confirms customer reports of hacking and fraud attempts

After customers of Verizon-owned economic mobile operator Visible took to social media to complain about hacking and fraud attempts, the company has now confirmed that security breaches have been committed against its users by hackers who obtained their credentials from “external sources”.

As reported by The edge, the mobile operator said it was working to “alleviate the problem”, although it did not provide any details of the steps it has taken to do so. Visible customers recently started reporting unauthorized charges from the company showing up on their PayPal and credit card statements, while others were receiving emails stating that their password or address. accounts had been changed.

Customers were also frustrated that the company had not sent any emails or texts to inform them of the situation. Visible eventually took to Twitter where he explained what had happened in a Publish, saying:

“Our investigation indicates that the malicious actors were able to access the username / passwords from external sources and exploit this information to log into Visible accounts.”

Compromised accounts

After confirming that some of its customer accounts had been compromised, Visible recommended in a statement and on Twitter that its users reset their passwords if they reused them across multiple accounts.

Although this advice is fairly standard after a security breach, the mobile operator’s password reset system was not available and users who tried to reset their passwords received a message from. fault.

Visible also recommended that users create unique passwords for each of their online accounts, which can be done using a password generator, although most password managers offer now this functionality as well. While enabling two-factor authentication (2FA) is also recommended, Visible does not support 2FA authentication, which could expose its customers to similar attacks in the future.

If you are a Visible customer who has reused passwords across multiple accounts, the only precaution you can take right now is to change those passwords to prevent your other accounts from being hacked by the original cybercriminals. of this violation.

Via the edge


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