EA has confirmed reports that a number of FIFA 22 accounts have been hacked through phishing techniques.
In a press release published on the official website of FIFA 22, the publisher admits these hackers used threats and other social engineering methods to exploit the customer service team and bypass two-factor authentication.
It is estimated that fewer than 50 accounts have been affected, according to EA, which has promised to return ownership to the correct users. The company is also taking steps to improve its security by providing additional training for EA advisers and updating its customer experience software to better identify suspicious activity.
“There is always a human factor in account security and we know we need to do better,” says EA. “We would like to apologize for the inconvenience and frustration this caused, and for the fact that we were unable to share additional details in our initial communication last week as we conducted a full investigation. Thank you to the entire community for your patience as we continue to remedy the situation and take corrective action.
As reported by Eurogamer, it seems that the common targets of these hacks were traders within the FIFA Ultimate Team community.
Top traders said they not only lost access to their accounts, but also lost thousands of pounds of in-game currency.
Hackers are believed to have tricked customer service into handing over email addresses linked to gamertags and resetting passwords, locking out legitimate owners, and giving hackers the freedom to manage accounts.
A trader, FUT Donkey, shared on twitter that he had received numerous emails from EA’s customer service to prove he had been hacked. The responsible individual also used his email to create accounts with random websites like IMDB and PornHub.
EA leaked my email address to a random guy without verification whatsoever, he then used it to sign up for lots of random sites like IMDB, Quora, Pornhub etc. These guys are breaking GDPR laws and they don’t care lol photo. twitter.com/4WVHu7Zc2ZJanuary 2, 2022
While this kind of incident is obviously detrimental to the FIFA brand, this brand could technically no longer exist. After the release of FIFA 22, EA Sports announced that it is considering renaming its football simulator series. However, this is because his contract with FIFA itself is expiring and EA is no longer willing to pay for it.