Facebook CEO Mark Zuckerberg apologized through his social media account after millions of users were interrupted for more than 5 hours to access Whatsapp, Instagram and Facebook. While regretting the disruption, Zuckerberg also announced on Facebook that social media platforms are now functioning properly.
“Facebook, Instagram, WhatsApp and Messenger are coming back online now. Sorry for the disruption today – I know how much you rely on our services to stay in touch with the people you care about, ”Zuckerberg said.
In a separate blog post, Facebook officially revealed that the root cause of this outage was a faulty configuration change. The company claimed that the outage also impacted many internal tools and systems that Facebook uses in its day-to-day operations, complicating its attempts to quickly diagnose and resolve the issue.
“Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted that communication. This disruption of network traffic has had a cascading effect on the way our data centers communicate, shutting down our services, ”says Facebook. “We also have no evidence that user data has been compromised as a result of this downtime.”
Earlier today, WhatsApp also apologized on Twitter and confirmed that the service will gradually come back online.
“Our apologies to everyone who couldn’t use WhatsApp today. We start to make WhatsApp work slowly and carefully again. Thank you very much for your patience. We will continue to update you as we have more information to share, ”WhatsApp said on Twitter.
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