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Instagram tests notification system for confusing outages

A week after one of the worst outages in history, Instagram revealed it’s testing a notification system to let people know when technical issues affect the service.

You might think that you won’t need to be told about the Instagram outage, as you will already be wiping drops of sweat from your forehead or swearing on your phone when you realize the alarming situation that is occurring. takes place.

But Instagram says that in some cases technical issues can confuse their community, with some people believing the issue to be their own. In scenarios like this, Instagram believes a notification would reassure people that “it’s not just you” and that the company’s engineers are working to fix the issue.

“Through conversations with our community and extensive research, we know how confusing it can be when temporary issues arise on Instagram,” the Facebook-owned company said in a Monday October 11 post. “When they impact engagement or distribution, we know it can cause people to think the issues are unique to them, depending on what they post. That lack of clarity can be frustrating, it is why we want it to be easier to understand what is going on, directly from us.

If the feature is rolled out to the entire Instagram community, you’ll see a notification in your activity feed when the platform experiences an outage or technical issue, Instagram said.

However, he said he won’t send a notification every time there is an outage, but only when “we see people are confused and are looking for answers.” That way, the company may be hoping that the service will prevent people from rushing to Twitter to find out what’s going on, and possibly diving into the service while they’re at it.

The test will first take place in the United States and continue for the next few months, after which Instagram will decide whether it wants to make it a permanent part of its service.

Instagram’s latest test comes a week after a massive outage that hit Facebook, Instagram and WhatsApp for around six hours. Facebook said the outage was due to configuration changes to its routers. Another technical problem impacted its services a few days later.

Account Status

Instagram also announced a new tool called Account Status, which is described as a “one-stop-shop to see what’s going on with your account and the distribution of content.”

It will include messages indicating whether an account is at risk of being deactivated due to the type of content being posted. The tool also includes a “Request a review” button if you believe Instagram has made a mistake in its analysis of your account.

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