Facebook CEO Mark Zuckerberg addressed whistleblower Frances Haugen’s revelations in a post on his official page. Zuckerberg also called Monday’s six-hour global blackout “the worst” the company has seen in years.
In his lengthy post, which Zuckerberg initially shared with Facebook employees, he claimed that the company’s work and motives were distorted and that the media account portrayed “a false image.” He also wrote that on some issues such as child safety, the US Congress will have to step in and update the regulations, and cannot leave it to private companies.
Regarding the outage, the CEO of Facebook said they had “spent the last 24 hours debriefing on how we can strengthen our systems against this kind of outage,” adding that the challenge is not that people pass. to other services during such a long outage, “or how much money we lose, but what that means for the people who rely on our services to connect with loved ones, run their businesses, or support their communities.”
The CEO of Facebook also wrote that the company “cares deeply about issues such as safety, well-being and mental health.” He also added that some of the whistleblower’s claims made no sense.
“If we didn’t care about tackling harmful content, then why would we hire as many dedicated people as any other company in our space, even the largest ones? If we wanted to hide our results, why would we have set a leading standard for transparency and reporting on what we do, ”he wrote.
He also questioned the claim that social media and Facebook in particular are contributing to the growing polarization of society. He claimed that polarization has remained stable or decreased in some countries, although it may have increased in the United States.
Zuckerberg also denied claims that the company prioritizes “profit over safety and well-being.” He pointed out that Facebook’s decision to introduce a shift in meaningful social interactions in the news feed was called into question, which showed fewer viral videos and more content from friends and family.
He says Facebook did this knowing that users would spend less time on the app, but “research suggested it was the right thing for people’s well-being.”
“The argument that we deliberately deliver content that angers people for profit is deeply illogical. We make money from ads, and advertisers constantly tell us that they don’t want their ads to be next to harmful or angry content. And I don’t know of any tech company that sets out to create products that make people angry or depressed, ”he wrote.
Zuckerberg also took issues with the company’s apps and policies harming children.
“I am particularly focused on the questions raised about our work with children. I’ve spent a lot of time thinking about the kinds of experiences I want my kids and others to have online, and it’s very important to me that everything we build is safe and good for kids, ”he said. he wrote.
The CEO of Facebook also praised their Messenger Kids app, calling it “better and safer than the alternatives.”
“We’ve also been working on bringing that kind of age-appropriate experience with parental controls for Instagram as well. But given all the questions about whether it would actually be better for the kids, we put this project on hold to take more time to engage with experts and make sure whatever we do would be helpful, ”a- he writes.
Regarding reports that Instagram was harming teens, especially young girls, whose body images deteriorated after their experiences on the app, he wrote that “when it comes to health or wellness of young people, every negative experience counts ”, although he also defended the application.
Finally, Zuckerberg also discussed how internet regulations need to be updated and said private companies cannot make all of these decisions on their own. He said the US Congress will need to decide on the right age for teens to use internet services, how internet services should verify people’s ages, and how businesses can balance privacy while giving consumers parents visibility into the activities of adolescents on the platform.
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