A data center migration from web hosting provider eNom has caused unexpected domain resolution issues that are expected to last a few hours.
Customers started complaining that they could no longer access their websites and emails due to domain name system (DNS) issues.
Enom services impact website and email access.
—Ken Westin (@kwestin) January 16, 2022
My Google Gmail apps are not receiving emails, turns out DNS is not working because @enom did “a data center move” which ran into problems. What medieval times are we in when a data center move brings down DNS for organizations? A notice would have been nice @enomsupport.
— Pieter Viljoen (@pieter727) January 16, 2022
The company said it received reports of domains using eNom nameservers failing to resolve and acknowledged the issue.
After investigating the issue, the company discovered that domain resolution issues affected a few hundred domains. eNom estimates that the outage would last a few hours.
Affected eNom customers cannot change nameservers because eNom is down and all they can do is wait for the migration to complete:
An initial maintenance advisory from the company stated that the data center migration would take 12 hours, between 6:00 a.m. PST and 6:00 p.m. PST on Saturday, January 15.
During this period, enom.com and enomcentral.com would be unavailable and customers would not be able to log into their account from the web interface and the API would be down.
While some management actions may not be possible, the company said DNS resolution and email services will remain operational.
In subsequent updates on the progress of the data center migration, the company announced several extensions to complete the process, the latest being for January 16, 12:00 PST.
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