The pandemic has driven a digital transformation in all workplaces around the world. As work from home (WFH) and hybrid workforce models become the new normal, companies like Infosys must also ensure productivity and security.
But how do they meet the new challenges of the post-pandemic workplace? Rajesh Varrier, senior vice president and head of digital experience and Microsoft operations at Infosys, explained in an email interaction. Below is an edited version of the responses.
What are the challenges of maintaining security for companies like Infosys, working from home now the norm?
As part of the Remote Work and Home Work (WFH) policy, Infosys has implemented systems and processes governing information security and IT infrastructure for remote staff across the organization. earlier than the pandemic when WFH became the new normal. A holistic review of the existing environment opened up an easy way to expand the infrastructure to meet the increased demands of working from home.
With a hybrid workforce, how can businesses improve the productivity of their employees?
Hybrid workplace models are here to stay. Going forward, platforms, processes and policies will need to continue to adapt to the global workforce that works from diverse locations. There are a number of aspects that can help maintain and boost workplace productivity of a hybrid workforce.
Also by deploying platforms such as Infosys Meridian, which is a Live Enterprise work platform that helps businesses reinvent work-age experiences from anywhere, and Microsoft Teams to enable a seamless digital collaboration within the hybrid workforce and boost productivity.
Workplace analytics is another essential component that will help organizations gain real-time insight and pulse of employee productivity and experience so they can learn and evolve their workplace as they move forward. gradually.
We’re also seeing conversational AI (bots / virtual assistants) playing an important role in offloading and automating some of the mundane tasks, while allowing employees real-time access to information and knowledge across the organization. organization, thus improving their productivity.
How has Infosys transformed the workplace?
Infosys launched the digital transformation of the internal workplace before the pandemic by digitizing the entire employee journey from their integration to their exit from the organization.
It covers the entire employee journey “from hire to retirement” on just four platforms: “Launchpad” for employee onboarding, “InfyME” for services and the employee experience platform, “LEX “For digital learning and” Meridian “for collaboration and virtual events. This has helped Infosys immensely during the pandemic to adapt quickly to remote working and the emerging hybrid working model.
Leveraging this internal transformation experience, Infosys now offers Infosys experience platforms to our corporate clients to deliver a rich digital experience to their employees working anytime, anywhere, on any device. This, coupled with our end-to-end digital workplace services for Work, Workplace and Workforce, empowers clients on their transformation journey into the future of work.
What are the biggest workplace challenges in a post-pandemic world?
Some of the main challenges we foresee in the post-pandemic world revolve around …
* Employee well-being (fatigue from virtual meetings, webinars, FMH)
* Maintain social capital by transforming office spaces into collaborative spaces
* Adapt to an economy of work and skills
* Information Security – Organizations must ensure that adequate access controls and cyber threat management are enabled to protect sensitive information, assets and devices.
How is Microsoft helping drive this workplace transformation at Infosys?
Infosys uses products from multiple partners, including Microsoft technologies and our own bespoke products, as previously mentioned. We use a combination of these products to transform our experience in the workplace. Microsoft technologies play a very important role in our workplace as we use the modern Microsoft 365 workplace platform. We also work closely with Microsoft to help our business customers on their workplace transformation journey. .
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