Asus admits fault and recalls motherboards caught on fire

Recently there have been many reports of the burning of the Asus ROG Maximus Z690 motherboard. Asus did not officially recognize the problem until December 29. The company acknowledged the problem and the underlying causes and announced a recall of defective motherboards.

After the announcement of the motherboard fire, Tom’s gear contacted Asus for a statement. The company responded and produced a full press release outlining the causes. You can read the full statement below:

“To our valued ASUS customers, ASUS is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. We recently received crash reports with the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we have preliminary identified a potential reverse memory capacitor issue in the production process of one of the production lines that may cause debug error code 53, no posts, or damage to the production lines. motherboard components. The issue potentially affects units manufactured in 2021 with part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC. You can identify your part number by referring to the product packaging:

Asus motherboard serial and reference numbers.

As of December 28, 2021, a few incidents had been reported in North America. Going forward, we are continuing our in-depth inspection with our suppliers and customers to identify all potentially affected ROG Maximus Z690 Hero motherboards in the market and will work with relevant government agencies on a replacement program. Thank you all very much for your patience and support as we work on the replacement program.

If you have any questions or concerns, please feel free to contact ASUS Customer Service.

Hopefully Asus’ statement brings much-needed clarity and relief to those who shelled out $ 600 for this ultra premium motherboard we have named “the ultimate Z690 motherboard.” Numerous reports on the official Asus forums and the Asus subreddit detailed burning smells, error codes, and actual fires. Youtube channel Really hardcore overclocking correctly identified the problem with the capacitor installed backwards.

An Asus ROG Maximus Z690 Hero on fire.
Maximumrog57 on the Asus forum

This isn’t the only time a major computer hardware maker has faced some burning issues. Well-known AIO case and cooler maker NZXT experienced issues with their mini-ITX H1 case when the Gamer Nexus The YouTube channel showed how the H1 could catch fire. There was a design flaw in which the 12-volt power board metal mounting screws could puncture the PCIe riser cable and short out the motherboard, causing a fire hazard. NZXT initially tried replacing metal screws with nylon screws, but was again blocked by Gamers Nexus, highlighting the potential for builders to replace nylon with metal screws again (thus reintroducing the risk fire). The company eventually admitted defeat and pulled the H1 from its online store until it could install redesigned PCIe Gen3 riser cables.

As for owners of ROG Maximus Z690 motherboards, it is strongly advised that you check your serial and part numbers to see if yours has been affected and possibly avoid using it until Asus can send out any replacement motherboards.


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