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Acer confirms breach of after-sales service systems in India

Acer confirms breach of after-sales service systems in India

Taiwanese computer giant Acer has confirmed that its after-sales service systems in India were recently breached in what the company called “an isolated attack.”

“Upon detection, we immediately launched our security protocols and performed a full scan of our systems. We are informing all potentially affected customers in India,” a spokesperson for Acer Corporate Communications told TechToSee.

“The incident has been reported to local law enforcement and the Indian IT Emergency Response Team, and has no significant impact on our operations and business continuity.”

Although Acer did not provide details on the identity of the attackers behind this incident, a threat actor has previously claimed responsibility for the attack on a popular hacker forum, claiming it stole more than 60 GB. files and databases on Acer’s servers.

The allegedly stolen data includes customer, corporate and financial data and login information belonging to Acer retailers and distributors in India.

As proof, the actor of the threat provided a video presenting the stolen files and databases, the files of 10,000 customers and the stolen identifiers for 3,000 Indian Acer distributors and retailers.

Acer violation
Acer violation (TechToSee)

Second violation in seven months

This is the second time the computer giant’s systems have been hacked this year after the ransomware attack claimed by REvil in March.

Acer was asked to pay $ 50,000,000 for a decryptor and recover the stolen data, the largest publicly known ransom to date (REvil broke its record in July, asking Kaseya to pay a ransom of $ 70 million. dollars.)

When asked by TechToSee to confirm the March ransomware attack, Acer did not provide a clear answer, instead claiming that they “reported recent abnormal situations” to law enforcement agencies and authorities. data protection.

To further requests for more details, Acer responded by saying that “there is an ongoing investigation and for security reasons we are unable to comment on the details.”

Vitali Kremez of Advanced Intel told TechToSee that Advanced Intel’s cyber intelligence platform Andariel spotted the Revil gang targeting a Microsoft Exchange server on Acer’s domain prior to the attack.

Andariel feed showing a targeted Acer Exchange Server
Andariel feed showing a targeted Acer Exchange Server

Acer is a Taiwanese multinational hardware and electronics company and the world’s sixth-largest PC supplier in unit sales, according to Gartner.

The company has around 7,000 employees in 40 countries around the world and said it earned $ 8.34 billion in 2019.

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